Shipping policy

Last updated: September 29, 2026

Overview At Chefivia, we are committed to delivering your order in a timely and reliable manner. Please read our shipping policy carefully before placing your order.

Order Processing Orders are processed within 1–2 business days upon payment confirmation. Orders submitted on weekends or public holidays will be processed on the following business day. You will receive an email notification once your order has been dispatched.

Shipping Destinations We currently ship to the United Kingdom.

Shipping Rates & Estimated Delivery Times

Delivery times are estimates from the date of dispatch and are not guaranteed.

International Customs & Duties Orders are fulfilled and dispatched from Hamburg, Germany. As such, shipments to the United Kingdom may be subject to customs inspection upon arrival. Any applicable import duties, taxes, or customs fees are the sole responsibility of the customer. Chefivia is not liable for delays caused by customs processing.

Tracking A shipping confirmation email containing your tracking details will be sent once your order has been dispatched.

Delayed or Lost Shipments If your order has not arrived within the estimated delivery window, please contact our customer support team. We will investigate the matter promptly and work to resolve it to your satisfaction.

Contact Us For any shipping-related enquiries, please reach out to us:

• Email: support@Chefivia.store
• Phone: 04655277893
• Address: Lesserstraße 43, 22049 Hamburg, Germany