Frequently Asked Questions

Orders

How do I place an order?
Simply browse our store, add your desired products to the cart, and proceed to checkout. Follow the on-screen instructions to complete your purchase.

Can I modify or cancel my order after placing it?
Orders can only be modified or cancelled within 12 hours of placement. Please contact us immediately at support@Chefivia.store if you need to make changes.

How will I know my order was confirmed?
You will receive an order confirmation email shortly after placing your order. Please check your spam folder if you don’t see it in your inbox.

Shipping

Where do you ship to?
We currently ship to the United Kingdom.

How long does delivery take?
Economy shipping takes 3–5 business days. All orders ship free of charge.

How do I track my order?
Once your order is dispatched, you’ll receive a shipping confirmation email with a tracking link. You can also visit our Order Tracking page for more details.

Returns & Refunds

What is your return policy?
We accept returns within 30 days of delivery. Items must be unused and in their original packaging. Please contact us to initiate a return.

How long does a refund take?
Once we receive and inspect your returned item, refunds are processed within 5–7 business days to your original payment method.

Payments

What payment methods do you accept?
We accept all major credit and debit cards, PayPal, Shop Pay, Apple Pay, and Google Pay.

Is my payment information secure?
Absolutely. All transactions are encrypted and processed through a secure, PCI-DSS compliant payment gateway. We do not store your payment details.

Products

Are your products covered by a warranty?
Warranty terms vary by product. Please refer to the individual product page for warranty information, or contact us for details.

Still have questions?
We’re happy to help! Reach us at support@Chefivia.store or call 04655277893.